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Refund & Cancellation Policy

PrimeCapital offers secure, innovative financial solutions to simplify payments, bookkeeping, and business growth.

Digital Service Delivery

All PrimeCapital services and plans are delivered digitally via the internet within 1–7 business days from the order date, depending on the selected service.

INTRODUCTION

At PrimeCapital, we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

30-Day Money-Back Guarantee

At PrimeCapital, customer satisfaction is our priority. We offer a 30-day money-back guarantee for new purchases. If you are not satisfied with our services, you may request a refund within 30 days of your purchase.

Approved refunds may take up to 30 business days to process and will be issued to the original payment method (credit/debit card or bank account).

Refund Eligibility

Refunds may be granted under the following conditions:

1. Non-Delivery of Service

If you do not receive your service within the promised timeframe, please contact us. Claims must be submitted within 30 days of the expected delivery date.

2. Technical Issues or Access Problems

If you experience issues accessing or using our services, please contact our support team. We will work to resolve the issue promptly. Failure to report such issues within 30 days may result in rejection of the refund request.

3. Major Service Defects

In rare cases where a significant issue occurs, our technical team will attempt to resolve it within 72 hours.

  • If the issue is not resolved within this timeframe, you may be eligible for a full refund.
  • Alternatively, we may offer a replacement or equivalent service.

4. Service Not as Described

If the service provided does not match the description on our website, you must notify us within 30 days with clear evidence. Refunds will not be issued based on personal expectations beyond the stated service features.

Refund Process

To request a refund, please contact us with:

  • Your full name
  • Registered email address
  • Order details
  • Reason for the refund request

Our team will review your request and respond accordingly.

Cancellation Policy

You may request cancellation of your service within the eligible refund period. Once the service has been fully delivered or completed, cancellations may not be applicable.

Important Notes
  • PrimeCapital reserves the right to approve or deny refund requests based on policy compliance
  • Delays in response or failure to provide required information may affect refund eligibility
  • Access to necessary systems or information may be required to resolve technical issues